Booking FAQ's

In this section look for answers to your questions about:

Reservations and ticketing

  • What service classes and ticket types are available to FLYBOSNIA passengers?

    FLYBOSNIA offers seats in the economy service class:

    Light, Opti and Advantage tickets are available in the economy service class;

    For more information, please refer to Ticket types.

  • What is the difference between a Light, Opti and Advantage?

    OurLight ticket is suitable for passengers travelling with hand luggage only who enjoy a no-frills air travel.

    Our Opti and Advantage tickets are a comfort class product that includes checked baggage, amendments and refund options.

  • How many tickets can be purchased in a single booking on flybosnia.ba?

    The number of passengers in a single booking is limited to nine (adults and children altogether). Please note that an infant may only be accompanied by an adult, so the number of infants in a booking cannot exceed the number of adults.

    To purchase tickets for a group of more than 8 passengers, please contact us on groupbooking@flybosnia.ba.

  • How many hours before the flight an online booking can be made?

    Bookings via our internet booking engine can be made up to three hours before the scheduled flight. Once this channel is closed, tickets can be purchased at the airport ticket offices.

  • Is smoking allowed on board?

    We like to ensure fresh air on our flights and a comfortable journey for all passengers. For these reasons,smoking (including the use of electronic cigarettes) is not permitted on any FLYBOSNIA flights.

  • Other helpful links and information

    We accept cash payments in euros and VISA, VISA Electron, MasterCard, Maestro and payment cards.

Booking reference

  • What to do if I have made a booking but have not received the booking reference yet, and the flight leaves in less than 24 hours?

    If you have purchased a ticket less than 24 hours before the scheduled flight, you might not receive the booking reference immediately. In that case, please contact FLYBOSNIA Customer Support for information about your booking and the booking reference.

Itinerary changes

  • How do I change the name of the passenger in the booking or the date of the flight?

    Before requesting any changes, please make sure that these services are available for the ticket you have purchased – please refer to the for this information. To change the name of the passenger or make amendments to the date/time of the flight, if the service is available, please contact us on Customer Support.

    Please double check that the information you have entered is correct before making the initial payment and make sure that the booking engine is open in one tab only to avoid any issues.

  • How to proceed in case my flight is changed?

    If the booking has been made on flybosnia.ba or at an FLYBOSNIA ticket office, a notification is sent to the e-mail address provided during the booking process. Depending on the type of booking, you can either view and confirm the changes online or do so by contact FLYBOSNIA Customer Support.

    If the booking has been made via a travel agency or another channel, the partner is responsible for informing the passenger.

  • How to proceed in case my flight is cancelled?

    If the booking has been made on flybosnia.ba or at a FLYBOSNIA ticket office, a notification is sent to the e-mail address provided during the booking process. In such cases we offer to book you on a different flight or issue a refund.

    If the booking has been made via a travel agency or another channel, the partner is responsible for informing the passenger.