Payment FAQ's

In this section look for answers to your questions about:

Payment options

  • What payment cards are accepted on

    We accept VISA, MasterCard and Maestro payment cards (if the issuing bank has permitted the use of your card for online payments).

    For more information, please refer to Credit card payments.

  • What is the verification code?

    The verification code (CVV/CVC) is a code that protects your payment card from possible fraud.

    • VISA and MasterCard – on the back of your card, you should see 3 digits that are not part of your credit card number. These 3 digits are your verification code.

    Maestro Card holders have to contact the issuing bank in case this code is not set on the card.

  • What is 3D Secure?

    3D Secure is a FREE service facilitated by VISA and MasterCard that lets you transact online securely using your Debit or Credit Card. This service is available only on 3D Secure merchant sites. Verified by Visa (VBV) / MasterCard SecureCode (MSC) use password protection during an Internet purchase to authenticate the customer as an added fraud prevention measure.

  • What is YQ Tax?

    YQ Tax in amount of ‎€10 is included in fare price and it is not refundable regardless of a fare class.

  • Does a transaction fee apply to my booking?

    FLYBOSNIA do not charge for transaction fees.

Payment issues

  • How to proceed in case the payment is declined?

    Please make sure that you have entered your payment card details correctly, that there are enough funds on your account and that you have not exceeded the daily payment limit. If the payment is still declined, please contact the issuing bank of your payment card.

    Transaction failures are usually related to problems between the bank and the payment provider, or the prohibition by the bank to use your payment card for online payment. We suggest using another payment card or contact FLYBOSNIA Customer Support to make a reservation.

  • What to do if the booking is not successful, but money has been withdrawn from the account anyway?

    Before confirming your booking we contact your bank to check whether there are enough funds on your account to pay for the tickets. At this point, the bank blocks a certain sum of money on your account that is meant for this purchase, and sends us confirmation that we may complete the reservation. In case (e.g., tickets at the advertised fare have been sold out or some technical problems have appeared) we are unable to complete the booking, we send a request to the bank to unblock the respective sum on your account. This process may take some time, and it differs from bank to bank; however, it should not take more than a few days.

    If the sum remains blocked for longer, please contact your bank. In case the bank requests additional information from FLYBOSNIA, please contact FLYBOSNIA Customer Support and we will send an additional request to the bank to unblock the reserved amount.